Booking Policy

RESERVATIONS:

• Only 40% of Signal to Reservation;
• We do not charge service fees (10%);
• We do not charge Governance Fee (cleaning, housekeeping, change of towels and sheets, etc.)
• Already Included In Our Prices All Taxes and Fees Regarding Lodging;
• Courtesy Lodging For Children Up To 06 Years (one per couple, accommodated in the same parents' suite);
• Children aged 6 years and over will be charged extra bed values;
• Valid Promotional Diaries Only For Reserves Equal or Superior to Two Daily;
• Single Rates will be accepted directly at the Balcony of our Pousada and will be subject to availability on the date;
• Our Prices, Promotions and Packages Are Subject to Changes without Prior Notice.

SCHEDULES:

• Check In from 14:00 hs.
• Check Out until 12:00 Hs.

IMPORTANT:

Reservations made by bank deposit or transfer between accounts, will be accepted through the availability of suites at the moment of requesting our Bank Data for the consequent payment of the Reserve Sign (40% of the total value of the stay).

Our Bank Details will be sent by email and scheduled the date for the Confirmation Deposit, so that we can permanently secure your Reservation and make your visit to Ilhabela as pleasant as possible.

Attention: Pousada Praia do Curral only guarantees Reservations whose Deposit vouchers are sent to us through the email used during the conversation. We do not assume responsibility for Reserves whose Deposits are notified to us in any other way, as well as Deposits made in our absence.

Likewise, any changes, additions and / or modifications will only be valid if duly requested through e-mails and will be subject to availability at the time of request.

CANCELLATION POLICY

• For Cancellations occurring up to 20 days prior to the check-in date, the Reserve Signal will be returned in full;
• For Cancellations occurring between 19 and 01 days before the date of check-in or in case of no-show, there will be no return of the Reserve Sign.
• For cancellations that occur between check-in and check-out dates, the total amount for the booked period will be charged.

Comments:

In case of confirmation of reservations made by credit card, Pousada Praia do Curral will make the discounts regarding the fees charged by the administrator sky, redecard or other.

In the case of reservations confirmations made through third parties (Travel Agencies, Booking, etc), Pousada Praia do Curral will make the discounts related to the commissions charged by them.

The Pousada Praia do Curral will have up to 10 working days to be making a total or partial refund of the amounts already paid or, by issuing a Letter of Credit for use within 60 Days after the date of the Initial Booking, according to the availability of suites and obeying the current prices in the new period intended.